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Returns
Policy & Procedure -
What to do in the event that something goes wrong
with your order
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International
Customers, should take account of the time difference when contacting
us.
Our office hours are: United Kingdom 8.00am - 6.00pm (GMT) Monday-Friday.
Postal
Address:
SlidesDirect.com
Purplepoint Ltd.
Unit 3/2 150 Wilton Street
Glasgow G20 6DG
United Kingdom |
Customer
Services & Technical
Telephone: 0141-946 0048
International Tel: +44-141-946 0048
Customer Services & Technical
Fax: 0141-946 0585
International Fax: +44-141-946 0585
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1. Contacting Customer Services
& Technical Support
In the event that you may need to contact our Customer Services
Team, or, if you have received a product purchased from us and require
Technical Assistance, please have one of the following available:
• Your Account No.
• Our Order reference No. or Invoice No.
• Your Organisations Purchase Order No.
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2. My parcel is damaged on arrival
Sign for the parcel as "unchecked". This will make it
quicker and easier for us to process your claim and recover our
loss from the carrier. Then, contact our Customer Services Team
within 2 days of the delivery date and follow the returns procedure
below. It is essential that you advise of the damage within 2 days
of the delivery date to ensure that your claim is valid.
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3. The quantity of products received
does not match the Delivery Note or Invoice
Contact our Customer Services Team within 2 days of the delivery
date. We will compare the part number on the delivery note or invoice,
with the product you have and check with our warehouse to see if
an error occured there. We will arrange for collection of the unwanted
product or despatch a follow-up order to you.
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4. My product is faulty
All products are sold under the warranty specified by the particular
manufacturer in question. Contact our Technical Support Team on
+44 (0) 141-946 0048. If possible, have the product close at hand
to assist our engineers in talking through possible solutions. If
it is established that your product is faulty, our Customer Service
Department will arrange with you for the product to be returned,
and for a replacement product or refund to be issued.
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5. My order is late arriving
If your order fails to arrive within the expected time, please contact
our sales number +44 (0) 141-946 0048 or email customer.services@slidesdirect.com
and we will establish whether the goods have been despatched or
inform you as to why your delivery has been delayed. The goods may
be temporarily out of stock or there may be a problem with the method
of payment.
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6. Returning Products
Our aim is to provide high quality products along with excellent
service. On the rare occasion that a product arrives in less than
perfect condition, please refer to our returns policy and procedures,
outlined below.
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7. Software Returns Policy
We regret that we are unable, under any circumstances to issue a
credit note or refund monies for an opened software package, unless
it is faulty. By breaking the seal, you have accepted the license
agreement between yourself and the software manufacturer. If products
are returned to us because of a fault, the product will be tested
upon receipt. If no fault is found, the product will be returned
to you.
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8. Unwanted Goods Policy
Goods are not sold on a trial basis and unwanted goods can only
be returned if they are received in a fully re-saleable condition,
subject to a restocking charge of 25% of the purchase price or GBP£15.00
sterling, which ever is greater. We reserve the right to refuse
or refund monies for goods bought in error which are not re-saleable.
Due to the fast-changing nature of the computer industry, prices
and specifications are subject to change without notice. Errors
and omissions excepted. Your statutory rights are unaffected by
any restrictions contained in the Company's
Terms and Conditions of Sale.
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